Shipping Policy

Shipping & Fulfillment

Elevens Only offers complimentary shipping on all U.S. orders.

Please allow up to 11 business days for your order to be prepared and shipped. Once your order has shipped, you will receive a confirmation email with tracking information.

Carrier transit times begin after your order has shipped and may vary depending on destination and carrier conditions.

Changes to Orders

Once an order is placed, we cannot guarantee that changes or cancellations can be made.

If you need to update your order or shipping address, please contact us as soon as possible. If your order has not yet entered fulfillment, we will do our best to accommodate your request.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

Lost or Stolen Packages

If your package appears to be lost in transit, please contact us so we can assist with the carrier and determine the appropriate resolution.

For packages marked as delivered but reported missing, we recommend first checking with household members, neighbors, the delivery location, and the carrier. If you are still unable to locate your package, please contact us and we will assist where possible.